Our Management Team

Carol Benway
Director of Field and DHIA Service
Carol started her career with Dairy One in 1997 as a DHIA field technician in the north country of New York and Vermont where she resides with her family. She soon moved on to become the DHIA market manager for the area. Through the next 11 years Carol grew the market to service northern New York, parts of Vermont, northern New Hampshire, and Maine with a team of 24 full time dairy record service specialists and a handful of part time sample takers. In 2019, Carol moved into her current role as direct of field and DHIA services where she provides leadership for Dairy One DHIA field operations, the records support group, and the sales and marketing staff.
John Gloss
Director of Integrated Farming Solutions
John started his career at Dairy One as a field technician and then moved into the position of market manager in the New Jersey area a short time later. He then transitioned into software support for Dairy Comp 305, eventually moving into a leadership role. As director of Integrated Farming Solutions, John oversees a team of employees who are focused on providing software and hardware/technology support for farms. John often travels to farms with the Integrated Farming Solutions team to design custom information systems.
Mark Joyce
Soils Lab Manager
Mark has been managing the soils lab since 2005, overseeing the day-to-day operations of the lab. Mark was responsible for the setup of the lab, including obtaining all equipment and supplies, setting up testing methodologies, and the development and implementation of QA/QC protocols. He also worked with Cornell University to set up a testing partnership for soil and plant analytical services when Cornell transitioned from a testing laboratory to a research facility. Mark has more than 20 years of supervisory experience in soil and plant testing, along with an educational background in soil science, soil fertility management, and environmental management.
Steve Kilts
DHIA Milk Laboratory Manager
Steve’s Dairy One career began in 1979 as a milk laboratory technician. Since then he has worked as milk laboratory technical support, quality assurance coordinator and spent many years as quality assurance manager. The QA team is responsible for all chemical testing at Dairy One and makes sure that the milk laboratory complies with all state, federal and national regulations. In his current role, Steve oversees several technicians and the analysis of more than 500,000 samples per month from about 3,200 DHIA member farms. Other projects Steve was also involved the establishment of the ELISA testing laboratory and the Finger Lakes Wine Laboratory at Dairy One. As a hobby, Steve enjoys growing grapes and making wine.
Stephanie Mulinos
Director of HR
Stephanie brings 16 years of experience in administrative operations, with emphasis in human resources, payroll and regulatory compliance. Prior to joining Dairy One, Stephanie spent 2.5 years as the office manager for Cornell’s 800 cow research dairy in Dryden, New York where she managed all of the administrative operations and occasionally milked the cows. She has a Bachelor of Science degree from Ithaca College and an MBA and graduate certificate in human resources from Empire State College. In her free time, Stephanie enjoys exercising, gardening and volunteering.
Michael Reuter
Director of Analytical Services, Forage and Soils
In his role, Mike supervises forage and soils operations and is responsible for the overall leadership and direction of these laboratories. Mike earned his Bachelor of Science in agronomy in 1987 from Cornell University. Shortly after, he began his Dairy One career as an entry-level forage lab technician, later becoming laboratory chemist and safety director. His responsibilities during the next 27 years included quality assurance, analytics, methods development, and oversight of the cooperative’s safety program.
Janice Root
ELS and Bacteria Laboratory Manager
Janice began her career at a local milk laboratory in Waverly, Pennsylvania then known as Eastern Milk Producers, which later became on the earliest members of Dairy Farmers of America and later part of the centralized Dairy One laboratory system in July 2016. Janice had been managing the ELS laboratory staff of 8-10 people since 2006 and has continued her role as manager of the bacteria portion of the Dairy One lab today. While the number of staff remains about the same, increased lab efficiency and higher capacity equipment have allowed the number of samples to reach upwards of 100,000 per month. Janice has been in the milk business most of her life. The daughter of a milk hauler, Janice began working as a lab technician not long after she graduated High School in 1982.
Michelle Petrova
Quality Assurance Manager
Michelle came to Dairy One in 2009 with a Bachelor of Science in food science and a concentration in cool climate enology and viticulture from Cornell University. After completing an internship that involved growing the Finger Lakes Wine Lab division of Dairy One, her role expanded to include work in the Check Mark wet chemistry dairy lab. Michelle has also served as QA coordinator and was integral in adopting the ELISA testing technology, essential for the launch of the Animal Health Diagnostic Lab. As quality assurance manager she oversees all three departments; the Finger Lakes Wine Lab, the Animal Health Diagnostic Lab and the Check Mark Laboratory.
Scott Sherwood
IT Infrastructure and Facility Manager
Scott began his Dairy One career in 1998 as a forage laboratory technician before transitioning to the supply department. In his current role, Scott manages staff and is responsible for all Dairy One computers, printers, servers, network, and security. He also maintains the facility and utilities in Ithaca, New York. In addition, Scott is responsible for all of the equipment used by DRSS, from computers to milk meters, and all of the office supplies and furniture used in the Ithaca location.
John Tauzel
Director of Business Development
John joined the Dairy One team in 2014 and is responsible for leadership of Dairy One’s milk lab and producer payment laboratories. Prior to joining Dairy One, John worked as a lobbyist for the New York Farm Bureau and for a life science start-up focused on livestock health diagnostics. He holds a Bachelor of Science degree from Cornell University and an MBA from the Johnson School of Management at Cornell University. John grew up on his family’s dairy farm in Schenevus, New York and has remained involved with the farm as it transitioned to a more diverse product base and continues to manage the farm’s commercial raspberry enterprise.
Dani Thon
Director of Business Operations, Marketing & Communications
Dani began her career with Dairy One in 1990, shortly after receiving her Bachelor of Science degree from Cornell University. Dani was an integral part of Dairy One’s introduction of Dairy Comp 305, providing sales, support, training and installations for customers throughout the Northeast and Mid-Atlantic regions. Dani also managed many of the business, marketing and communication functions for the AMR group, as well as the overall Dairy One organization. Currently, Dani and her team are responsible for the marketing and communication across Dairy One’s eight business units. Dani is also responsible for the Dairy One transportation system and works across business units to help improve overall organizational efficiency.
Jack van Almelo
Director of Agricultural Consulting Services
Jack started his Dairy One career in 1982 in DHI service management and sales development. In his current position, Jack is responsible for the management and operations of Agricultural Consulting Services (ACS). His favorite part of his job is getting to help create and deliver services that help people farm more intelligently, smarter, better. This can include software that helps farms complete jobs more quickly and consistently, recommendations that help them grow better crops, or support that allows them to feel confident they are farming within the bounds of regulations. Jack feels that Dairy One is the perfect size organization: It is big enough that it has the resources to have a significant impact in agriculture, and small enough that there is no doubt that each individual makes an important difference. He also appreciates that it is a company that values and acknowledges personal integrity.
Bev Whittier
Finance Administrator
Bev began her career with Dairy One in 1994 as an accounts receivable and accounts payable assistant, and 5 years later, was promoted to her current position. Bev provides financial information to the general manager and department managers. She oversees and supports the daily operations of the accounting group, which includes invoicing, accepting payments, and customer service. Bev also oversees and supports Human Resources and payroll.
Jamie Zimmerman
General Manager
Jamie has been responsible for the overall strategy development, implementation, and operational success of Dairy One. Since the beginning of his tenure in 1997, Dairy One has grown to serve the increasing production information and technology needs of farmers, growing from regional to national and international business. This growth has also included several mergers and acquisitions with and of other organizations. Jamie holds a Bachelor of Science from Cornell University and an MBA from Syracuse University. He was also a member of LEAD NY Class II. Jamie enjoys working with the farm leaders and employees to carry out Dairy One’s mission. Jamie grew up on a dairy farm in the Finger Lakes region of New York and was an active dairy producer before moving to the service side of the industry.