Frequently Asked Questions (FAQ’s)

Who do I contact with questions about submitting samples?

Lab Managers are listed below with their email addresses:

LocationNameEmailQuestions About:
Ithaca DHI Milk Lab ManagerSteve Kiltssteve.kilts@dairyone.comGeneral milk lab questions
Ithaca MIlk Check/Animal Health Diagnostic LabMichelle Sadlermichelle.sadler@dairyone.comQA samples, pregnancy analysis
Bacteria LabJanice Rootjanice.root@dairyone.comProducer Payment samples


What are the lab hours of operation if I want to drive in a sample?

Ithaca offices and laboratories are open from 7:30am-4:30pm Monday-Friday.  Laboratory staff do work later and on weekends, so contact us if a sample needs to be delivered outside normal business hours.